Our Experts
George Aguiar – President & CEO
As a partner in Flagship Security Systems, Inc., which was acquired by Norel Service in 2012, George brought invaluable expertise in integrated security systems to our company. Over the last decade, George’s contributions have played a pivotal role in driving Norel’s impressive sales growth and year-over-year revenue increases.
As President and CEO, George assumes a multifaceted responsibility in overseeing all of Norel’s departments. With a hands-on approach, he offers unwavering support to the entire team while managing the implementation of strategic plans and objectives for the company. George’s versatility makes him the go-to resource for the company in various domains, including IT and systems management.
George’s visionary leadership, business acumen and technical prowess enable him to continue to chart the course for Norel’s continued prosperity.
Rick St. Tripp - Director of Strategic Accounts
With a wealth of industry experience spanning more than 20 years, Rick has navigated through different positions at Norel, progressing from a technician and installer to serving as the Installation & Service Manager. His journey continued as he assumed the responsibilities of Director of Operations, culminating in his current role as Director of Strategic Accounts. Rick's extensive knowledge is instrumental in ensuring the smooth and accurate functioning of all aspects of Norel's operations. He is dedicated to providing exceptional customer service, proficient troubleshooting, and a prompt response to emergencies. Rick's varied background uniquely qualifies him to manage Norel's expansion and effectively address the needs of both our smaller and largest accounts and properties.
Brittany DiGiovanni – Director HR & Administration
Blending more than a decade of experience in customer service, security and alarms, Brittany addresses all things regarding internal employees and human resources administration. She is our "go-to" for solving internal and external problems, planning company-wide events and ensuring employees needs are met. She does all of this while also managing some of our largest customers.
Susan DiGiovanni – Testing & Maintenance Manager
Susan ensures that our customers are never behind on testing and maintenance of their fire and sprinkler systems. Stemming from more than 15 years in the field, Susan maintains in-depth knowledge of the requirements and standards that need to be met when servicing our customers' systems.
Mike Norton - Director of Monitored Systems
Mike oversees our Monitored Accounts Department, which includes Norel’s private UHF telemetry radio system for both digital and wireless monitoring throughout New England. He ensures that our customers receive the attention, quick turnaround, and most importantly, accurate communication before, during and after events such as emergencies, false alarms, tripped alarms, etc. Mike has been a licensed systems technician since 2001.
Tom Norton – Founder/Consultant Emeritus
Tom Norton founded Norel Service Company in 1971. His expertise is derived from a long and distinct history in the fire protection industry. He is a licensed Master Electrician, licensed Sprinkler Contractor and holds an AS in Fire Science Engineering. Mr. Norton served in the U.S. Navy Civil Engineer Corps; his leadership culminating as Lieutenant Commander in the Reserves.
Tom has dedicated his career to the fire protection industry and has been an active participant in several trade and philanthropic organizations. He has chaired multiple National Fire Protection Association [NFPA] Committees and contributed to others, including NFPA's DARAC [Disability Access Review and Advisory Committee].
Mr. Norton continues to offer his consulting expertise in every area of the business and handles all industry relations for Norel.